Wondering how we calculate postage costs? It is dependant on two things - The value of your order, and your location.
The following information is for our UK Customers only.
International customers, please see the International Postage Page.
These postal prices do not apply to large items (including but not exclusive to Conservatories, Garden Buildings) To send these larger items customers MUST apply for a quote.
It is not possible for us to send items based on weight, which is why the value of your order is the deciding factor in postage costs.
Customers located in the United Kingdom only
|Royal Mail 1st Class Standard||Royal Mail Recorded Delivery|
|Order value up to £5.00||£2.50 ||Order value up to £5.00||£3.00|
|Order value up to £10.00||£3.00||Order value up to £10.00||£4.10|
|Order value up to £20.00||£3.50||Order value up to £20.00||£4.60|
|Order value up to £30.00||£4.00||Order value up to £30.00||£5.10|
|Order value up to £39.99||£5.00||Order value up to £39.99||£6.10|
|Order value over £40.00||FREE *||Order value over £40.00||FREE *|
|Dolls Houses ||FREE *||Dolls Houses||FREE *|
The Royal Mail will only hold your package for a certain timeframe (21 days). If you do not arrange to pick up your goods, and they are returned to us, you will be charged for redelivery. If you decide you no longer wish to receive your package once it has been returned to us, we will refund you for the cost of the goods only - no postage will be refunded. We will not be liable for replacements of lost or damaged goods.
Where is my order?
A question which is often asked, but not one we always automatically know the answer to!
We send you emails regarding the process of your order. In most cases, orders are dispatched within 3 working days. If there is due to be a significant delay for any reason, you will be notified. You will initially receive an Order Confirmation email, then a second when it is set to "processing", which means we are picking and packing your order ready for shipping. You will then be notified when it has been dispatched. If you have paid for a tracked service, this is when your tracking number will be provided.
All of our orders are taken to our local Post Office for shipping using Royal Mail services, and the Post Office workers hand us a huge pile of receipts. This is our "proof of postage" as Royal Mail call it - which really is just that, it's proof we have posted your order. On each slip, we are provided with the delivery address, time, weight, and charge for shipping. We keep these receipts; we have to for our own records, but it also means we can prove your order has been sent.
Regarding delivery timeframes, we can only pass on the information which Royal Mail state on their own website. Once your package has been handed over to Royal Mail, it is completely out of our hands.
As a rough guide, these are the Time Frames Royal Mail aim for:
|Service||Delivery aim||Tracking Number?|
|United Kingdom ||1st Class||within 1 working day *||No|
|2nd Class||within 3 working days||No|
|1st Class Recorded||within 1 working day *||Yes. Signature required on delivery|
*Royal Mail Aim for parcels and packets to arrive to UK destinations within one working day, but this is NOT guaranteed. There is a Next Day Delivery service, which as expected, costs considerably more. We usually don't offer this service, but may make exceptions if we are contacted first and we agree to this. You will be invoiced via PayPal for the extra cost.
Some FAQ regarding these servicesWhat is a "Working Day"? - A "business day" - or days businesses are expected to open. So typically Monday-Friday, excluding UK Bank and Public Holidays (Christmas, Easter, New Year etc)
It's been longer than the times say- what can I do? - First and foremost, stop panicking! Frantic and rude emails to us cannot make your package arrive any quicker. If you require something for a special occasion, we can only advise you order in plenty of time to minimise this frantic state. We can only send using the service you have opted for. We cannot provide you with a tracking number unless you have paid for a service which gives us a tracking number. Sounds obvious, but that's the way it goes. PLEASE be patient for delivery! Remember, these are Royal Mail AIMS, not guarantees. Please please please remain patient.
I really think my package is lost. What now? Royal Mail do not consider a package to be lost until 15 working days have passed since the estimated delivery date. A claim form cannot be processed before this time has elapsed. After this period, we may be able to submit a claim on your behalf. Claims for loss or damage must be made within 80 calendar days of the date they were posted. If you have waited the minimum time frame stated here, and your package still hasn't turned up - please get in contact and we will try and resolve the issue. Remember, we will have proof of postage, and can only track orders with a trackable service.
For any other questions, please see the Royal Mail website: http://www.royalmail.com/ or get in touch via the contact form.